Exchange & Returns

Shop with confidence. If the silhouette or size is not quite right, we offer effortless 14-day exchanges across Sri Lanka.

How to Request an Exchange

1. Reach Out Within 14 Days: Message our Customer Care team via Contact Us with your Order Number, the item name, and your preferred replacement size or piece.
2. Quick Confirmation: Our team will confirm stock availability for the requested replacement (usually within 24 hours) and provide return courier drop-off or pickup instructions.
3. Send Back Your Parcel: Pack the garment securely in its original condition along with your invoice or order reference.
4. Inspection & Dispatch: Within 1–2 working days of receiving the returned garment at our Colombo Atelier, we dispatch your replacement piece or issue a Dil Fashion store credit valid for 6 months.

Shipping Costs & Non-Exchangeable Items

• Size or Style Preference Exchanges: Return courier charges are borne by the customer. For wrong or damaged items received due to our error, Dil Fashion covers all two-way courier costs immediately.
• Damaged or Incorrect Item Received: Please notify us within 48 hours of delivery with clear photographs of the garment and packaging so we can prioritise an immediate replacement at zero cost.
• Non-Exchangeable Categories: For hygiene and final-clearance reasons, intimate wear, swimwear, beauty products, gift cards, altered garments, and items explicitly marked Final Sale are not eligible for exchange unless faulty.
• No Cash Refunds on Change of Mind: Approved returns are fulfilled via size/item exchange or store credit; cash refunds apply only if a faulty or out-of-stock item cannot be replaced.