Everything you need to know about ordering, islandwide delivery, payments, sizing, and exchanges at Dil Fashion.
Ordering & Payments
How do I place an order on Dil Fashion?
Browse our collections, select your preferred size and colour, and click Add to Bag. Once ready, open your shopping bag and proceed to Checkout. You can check out as a guest or sign in via My Account to track orders and save addresses.
What payment methods do you accept?
We currently accept Cash on Delivery (COD) islandwide across Sri Lanka and Direct Bank Deposit / Transfer. Orders paid by bank transfer require uploading your payment slip or receipt (JPG, PNG, or PDF up to 5 MB) directly at checkout for verification.
Accepted payment channels supported across our store include Visa, Mastercard, American Express, Koko, and Mintpay instalment options where enabled at checkout.
How does Bank Deposit / Transfer slip verification work?
Select Bank Deposit / Transfer at checkout, transfer the order total to the displayed Dil Fashion bank account, and attach a clear photo or PDF of your transfer receipt before placing your order. Your slip is stored securely in encrypted private storage accessible only to our verification team and you. Once confirmed, your parcel is dispatched.
Can I change or cancel my order after placing it?
If your order has not yet been dispatched from our Colombo studio, we can update your size, delivery address, or cancel the order. Please contact our customer care team immediately with your order number via our Contact Us page.
Shipping & Delivery
Do you deliver across all of Sri Lanka?
Yes. We deliver islandwide to all 25 districts in Sri Lanka, from Colombo and suburbs to outstation towns. Full timelines are listed on our Shipping page.
How long will my delivery take and how much does it cost?
Colombo & Greater Colombo orders typically arrive within 1–2 working days after dispatch; islandwide outstation deliveries take 2–4 working days. Orders over Rs 15,000 qualify for complimentary islandwide delivery.
How can I track my order?
Sign in to My Account → Orders at any time to check live status updates (Pending, On Hold, Processing, Completed). You will also receive email updates whenever your parcel status changes.
Sizing, Exchanges & Care
How do I choose the right size?
Our garments follow tailored Sri Lankan & international contemporary fits from XS to XXL. Check exact bust, waist, and hip measurements in centimetres and inches on our Size Guide. If you sit between sizes, we recommend sizing up for structured or woven silhouettes.
What is your exchange and return window?
You may request an exchange within 14 days of delivery for unworn, unwashed garments with all original Dil Fashion tags attached. Read full eligibility terms on our Exchange page.
How do I save pieces for later?
Click the heart icon on any product card or product page to add an item to your Wish List. Your saved pieces stay synced during your visit and in your account.
Still have a question?
Our Colombo Customer Care stylists are available daily from 9:00 AM to 6:00 PM.